To resolve the issue:
1. Log in as the System Administrator
2. Navigate -> Profile -> System -> User
3. Select an appropriate level (i.e. Site, Application, Responsibility, User)
4. Query the following profile: Utilities: Diagnostics
5. Set option to Yes and commit
6. You must log off and log on again for the settings to take effect.
Then retest for your issue.
Ref - Metalink Note - 1263970.1
1. Log in as the System Administrator
2. Navigate -> Profile -> System -> User
3. Select an appropriate level (i.e. Site, Application, Responsibility, User)
4. Query the following profile: Utilities: Diagnostics
5. Set option to Yes and commit
6. You must log off and log on again for the settings to take effect.
Then retest for your issue.
Ref - Metalink Note - 1263970.1
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